Return Policy
We want you to be completely satisfied with your purchase from onlineviolinstores.com. If you are not satisfied with your purchase, we are here to help.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on most items purchased from onlineviolinstores.com. If you are not satisfied with your product, you may return it within 30 days of the original purchase date for a full refund of the product’s purchase price.
Please note that the following conditions apply:
- The product must be returned in its original, like-new condition, in the original packaging, and with all tags and accessories included.
- The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.
- Original shipping charges are non-refundable.
- A 5% restocking fee will be applied to all returns.
Exceptions to the 30-Day Guarantee
The following items are final sale and are not eligible for return or exchange unless they arrive defective or damaged:
- Electric Violins
- Electric Violas
- Electric Cellos
- Bows
- All acoustic instruments (violins, violas, cellos, basses) priced above a certain value. Please contact us for specific details regarding your instrument.
- Sheet Music & Books
- CDs & DVDs
- Software
- Gift Cards
- Closeout, Clearance, or “Scratch & Dent” items
- Any item not purchased directly from onlineviolinstores.com.
Defective or Damaged Items
If your item arrives defective or damaged, please contact us immediately. We will gladly replace the item or issue a full refund, including shipping costs. We may require photographic or video evidence of the damage or defect to process your claim.
How to Initiate a Return
To start a return, please visit our Returns Center at onlineviolinstores.com. You will need your original order number and the email address used to place the order. Once your return is received and inspected, we will process your refund. Please allow 1-2 billing cycles for the refund to appear on your account.
Exchanges
We recommend processing an unwanted item as a return and placing a new order for the correct item. This is the fastest way to receive the product you want. If you require a direct exchange, please contact us for assistance. Exchanges are subject to product availability.
Warranty Information
Most of our products come with a manufacturer’s warranty. Warranty information is typically included with your product. Please refer to the manufacturer’s documentation for specific warranty terms and conditions. onlineviolinstores.com is not directly responsible for manufacturer warranties but will assist you in facilitating a warranty claim whenever possible.
This policy is subject to change without notice.