SHIPPING & DELIVERY INFORMATION

We know you are excited to receive your new instrument or gear, and we work diligently to get your order to you as quickly as possible. Please read the following information to understand how we process and ship orders.

Order Processing
All orders are processed Monday through Friday, excluding major US holidays. Orders are not processed or shipped on weekends.

We have the following order processing times:

  • In-Stock Items: Most in-stock items are processed within 1-2 business days.
  • Special Orders & Pre-Orders: These items have unique processing times which are listed on the product page. Please see the product description for details.

These processing times are estimates and can vary based on order volume, inventory checks, and other factors. You will receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse.

Shipping Methods & Delivery Times
We ship to the 48 contiguous United States, Alaska, Hawaii, APO/FPO addresses, and internationally. The following tables outline our standard shipping methods and estimated delivery times after your order has been processed and has left our warehouse.

Standard Shipping Destinations & Estimates:

  • Continental U.S. (48 States)
    • Standard Ground: 3-7 business days
    • Expedited (2-Business Day): 2 business days
    • Next Day Air: 1 business day
  • Alaska & Hawaii
    • Standard Shipping: 7-14 business days
    • Expedited Options: Available at checkout
  • APO/FPO Addresses
    • Standard Military Mail: 20-30 business days

Please note: Expedited shipping options for Alaska and Hawaii may require a custom quote. We are unable to offer Next Day Air service to APO/FPO addresses.

International Shipping

We are happy to ship to many international destinations. International orders are subject to customs clearance and import duties, taxes, and fees, which are the responsibility of the recipient. We cannot guarantee delivery times for international shipments, as they are subject to the customs processes of the destination country. Shipping costs for international orders are calculated at checkout.

Shipping Restrictions
Some items have specific shipping restrictions due to their size, value, or nature. These include, but are not limited to:

  • Large instruments and cases (e.g., cellos, basses)
  • Bows containing ivory or other restricted materials
  • Aerosol products

Please note, we are unable to ship to PO Boxes.

Shipping Confirmation & Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with your tracking number(s). You can use this number to track your package on the carrier’s website.

If you have an account on our website, you can also view your order status and tracking information by logging in and visiting your order history.

Damaged or Lost Packages
We take great care in packaging your items to ensure they arrive safely. In the rare event that your package arrives damaged, please contact the shipping carrier immediately to file a claim. Also, please contact us so we can assist you.

If your tracking information shows that your package was delivered but you have not received it, please first check with your neighbors and around your property. If you are still unable to locate the package, please contact the shipping carrier to initiate an investigation. We are here to help guide you through this process.

Holiday Shipping Deadlines
During holiday seasons, order volume and carrier delays can impact delivery times. We will announce specific holiday shipping deadlines on our website to help you get your orders in time. Please check our website for the most up-to-date information.

Returns & Exchanges
For information on our return and exchange policies, please visit our Return Policy page at onlineviolinstores.com.

Need Help?
If you have any questions about our shipping policy that were not answered here, please feel free to reach out to us through the contact form on our website. Our team is always ready to assist you.